Question 1

How do I sign up my school?

Accepted Answer

Visit schools.eduwallet.ug, click Register your school and follow the wizard.

Question 2

Is there a free trial?

Accepted Answer

Yes, all schools get a 30-day pilot with full features.

Question 3

Which browsers are supported?

Accepted Answer

Latest Chrome, Edge, Safari and Firefox.

Question 4

Can I use EduWallet offline?

Accepted Answer

Some features work offline; changes sync when back online.

Question 5

How long does onboarding take?

Accepted Answer

Most schools go live within 24–48 hours.

Question 6

How do I change my password?

Accepted Answer

Profile > Security > Change password.

Question 7

How do I update my email?

Accepted Answer

Profile > Account > Change email; verify from the confirmation link.

Question 8

How do I delete my account?

Accepted Answer

Contact your school administrator; parent accounts can self-delete under Settings.

Question 9

Can I have multiple roles?

Accepted Answer

Yes, one account can carry parent + teacher roles for example.

Question 10

Why do I get logged out often?

Accepted Answer

Idle timeout is 30 minutes. You can extend it in Security settings.

Question 11

How do I add a new class?

Accepted Answer

School > Academic > Classes > Add new.

Question 12

Can we manage multiple campuses?

Accepted Answer

Yes, each campus is a separate school tenant sharing branding.

Question 13

How do I archive an academic year?

Accepted Answer

Academic Years > select > Archive.

Question 14

Can we customize the school logo?

Accepted Answer

Yes, School Profile > Branding.

Question 15

How do I set the term dates?

Accepted Answer

Academic Years > Terms > edit start and end dates.

Question 16

How do I add my second child?

Accepted Answer

Parent portal > Add child > enter the new link code.

Question 17

Why don't I see report cards?

Accepted Answer

They appear only after the school publishes them.

Question 18

How do I receive SMS receipts?

Accepted Answer

Ensure your phone number is verified in profile.

Question 19

Can I chat with the class teacher?

Accepted Answer

Yes, use Messages inside the Parent portal.

Question 20

Where do I see arrears?

Accepted Answer

Parent portal > Fees > Outstanding balance.

Question 21

How do I access my digital ID?

Accepted Answer

Student portal > Profile > Digital ID.

Question 22

How do I share my portfolio?

Accepted Answer

Portfolio > Share > choose a link expiry.

Question 23

How do I check my exam results?

Accepted Answer

Academics > Results.

Question 24

Can I top up my wallet directly?

Accepted Answer

Only if your school enabled student top-ups.

Question 25

Where do I download my transcript?

Accepted Answer

Academics > Transcripts > Download PDF.

Question 26

How do I record attendance?

Accepted Answer

Teacher portal > Attendance > select class.

Question 27

How do I upload exam marks?

Accepted Answer

Academics > Exams > Enter marks or upload CSV.

Question 28

Can I add a digital signature?

Accepted Answer

Profile > Signature > Upload PNG or draw.

Question 29

How are averages calculated?

Accepted Answer

Averages follow the grading scale configured by the school.

Question 30

Can I edit a submitted grade?

Accepted Answer

Yes, until the exam is locked by the administrator.

Question 31

How do I issue a receipt?

Accepted Answer

Payments > select transaction > Issue receipt.

Question 32

Can I refund a payment?

Accepted Answer

Yes, with administrator approval and a documented reason.

Question 33

How do I export daily collections?

Accepted Answer

Reports > Daily collections > Export CSV/PDF.

Question 34

How do I close the books for the month?

Accepted Answer

Finance > Month-end > Run close.

Question 35

Where do I record petty cash?

Accepted Answer

Finance > Petty cash.

Question 36

Why did a payment fail?

Accepted Answer

Common reasons: wrong PIN, insufficient balance, session timeout.

Question 37

How long does a settlement take?

Accepted Answer

Mobile money settlements land within 1 business day.

Question 38

What is a Pay Code?

Accepted Answer

A unique short code representing an invoice; used at any mobile money agent.

Question 39

Can we accept card payments?

Accepted Answer

Card payments arrive in Phase 2 of the payments roadmap.

Question 40

How do I dispute a payment?

Accepted Answer

Payments > Transaction > Raise a dispute.

Question 41

Is student wallet money real money?

Accepted Answer

Yes, but restricted to school-approved merchants.

Question 42

How do I freeze a wallet?

Accepted Answer

Wallets > select > Freeze.

Question 43

Can students withdraw cash?

Accepted Answer

Only if the school enables cashout.

Question 44

How do I see wallet history?

Accepted Answer

Wallet > History.

Question 45

Do wallets expire?

Accepted Answer

No. Balances carry across academic years.

Question 46

How do I set up a fee structure?

Accepted Answer

Fees > Structures > New.

Question 47

Can we apply scholarships?

Accepted Answer

Yes, Scholarships > add per student and value.

Question 48

How do reminders work?

Accepted Answer

Configure rules under Fee reminders > frequency & channel.

Question 49

How do I waive a fee?

Accepted Answer

Invoice > Waive; requires admin approval.

Question 50

How do I see arrears aging?

Accepted Answer

Reports > Arrears aging.

Frequently asked questions