Help Center
Troubleshooting
Common issues and their fixes.
Articles (4)
Payment not appearing
2 min read · Updated 2026-07-01
Payment not appearing — a concise guide covering the essentials.
Report card missing
2 min read · Updated 2026-07-01
Report card missing — a concise guide covering the essentials.
Cannot log in
2 min read · Updated 2026-07-01
Cannot log in — a concise guide covering the essentials.
Slow page loads
2 min read · Updated 2026-07-01
Slow page loads — a concise guide covering the essentials.
FAQ
The page is blank — what now?
Try a hard refresh (Ctrl+Shift+R) and clear cache.
I can't log in — what do I check?
Confirm email, request a password reset, then contact your admin.
A payment is missing from reports.
Wait 15 minutes for reconciliation, then raise a support ticket.
Report card PDF won't download.
Enable pop-ups for eduwallet.ug and retry.
SMS receipts aren't arriving.
Ensure the phone number is correct and not on a Do Not Disturb list.