EDUWALLET
EduWallet Status

All Systems Operational

Last updated · Jul 18, 2026
All incidents
INC-2026-0511-03· major

Airtel Money collection intermittent failures

Affected services: School Fee Payments, Payment Processing
Timeline
  1. Investigating5/11/2026, 11:30:00 AM

    Investigating reports of failed Airtel Money payments.

  2. Identified5/11/2026, 11:55:00 AM

    Partner API instability confirmed.

  3. Monitoring5/11/2026, 12:25:00 PM

    Traffic rerouted via secondary connector. Success rate recovering.

  4. Resolved5/11/2026, 1:04:00 PM

    All payment routes healthy.

Root cause
Partner API responded with intermittent 5xx errors.
Resolution
Routed traffic via secondary connector and coordinated with partner.
Preventive actions
Expanded circuit-breaker coverage and health-check granularity.